Frequently Asked Questions

What if I need to change the date of my event due to covid?

We fully understand that events may still be postponed due to Covid and will do our best to accommodate any needed time or date changes.

How much space is needed for a photo booth?

Each of our booth options has different space requirements. Please make sure you discuss these requirements with your venue. The larger the available space, the better.

Social Roamer: There are no space requirements since our attendant roams the party and your guests can send their files to their cell phone. WiFi recommended but not required. When the roamer is near adequate WiFi it will automatically start uploading files.

Social Selfie Station: Minimum of 4ft x 4ft is recommended for the station only. If props or a backdrop are added more space will be required.

Open Air Booth (indoor): We require a minimum of 10ft x 10ft for the open air booth but we can downsize slightly if needed (you may lose some props). The ideal space is 12ft x 12ft.

Open Air Booth (outdoor): Our tent is 10ft x 15ft in order to make sure everything is fully covered and protected.

Enclosed Curtain Booth: A minimum of 10ft x 10ft is required, but we prefer 12ft x 12ft. Enclosed curtain booths are not available for outdoor events.

LED Inflatable Enclosed Booth: A minimum of 12ft x 12ft is required. This booth is not available for outdoor events.

Wedding Spectacular Booth: A minimum of 12ft x 12ft is required unless the scrap book will not be located near the photo booth. A 15ft x 15ft space is preferred.

360 Video Booth: A minimum of 12ft x 12ft is required, but 15ft x 15ft is preferred.

How many actual hours does your booth run? Does the rental time include set up and tear down?

We set up prior to your event and the booth will be available to your guests for the number of hours you have rented. However, we do not run the booth during food services for weddings, corporate or formal university events, so that needs to be considered when you choose your operating time.

For example, a 4 hour booth can be open during cocktail hour (if it is in the same location as your reception) and then close for introductions and food services. After dinner services the booth will open again for 3 hours. Your event timeline will determine how many hours you should consider for your photo booth.

Why do you close your booth during food service?

We found over time that a booth is least used during dinner services because everyone is seated and that is a waste of your money! Our goal is to make sure you get full use of the time you are paying for.

If you absolutely want us to operate the booth during that time, we will.

How long does it take to set up and tear down?

Set up time depends on the type of booth rented. An open air booth requires 45 minutes to 1 hour for set up while an enclosed curtain booth takes 1.5 to 2 hours for set up. To be on the safe side, we usually arrive 2 hours prior to event start time unless it is a wedding that is in the same location as the reception. We do not want to set up during a ceremony, speeches, etc., so we will set up earlier in that case. The Wedding Spectacular requires 2 to 2.5 hours for set up. Tear down is typically 30 to 45 minutes.

If your venue has a precise time that vendors must be out of the building please make sure you give us enough time for tear down when you choose the number of hours for your booth!

Do you charge a deposit?

We charge a $125, non-refundable*, retainer at the time of quote acceptance. This fee reserves your date and requested services. The retainer amount will be deducted from your full balance due.

Your date is not guaranteed as available until the retainer fee is paid.

*Cancelled events will not receive a refund of the retainer fee unless we replace that event with another booking. Cancellations within 14 days of the event date will not be refunded.

Can your booths send digital images?

Our booth kiosks and the social roamer can instantly send images via text as long as WiFi access is available. If no WiFi is available, it will send images later. We can also provide a QR code for your online gallery if needed.

The 360 video requires WiFi access in order to share video files. If no WiFi access is available we will provide a QR code for you and your guests to view and download their videos within 24 to 48 hours.

Do you offer any discounts or donations?

Cuse Photo Booths offers 10% military and first responder discounts. Any other discounts or donations are at our discretion.

I found the same service at a cheaper price. Will you give me a deal?

We will consider price matching on a case by case basis. Our pricing is comparable to other companies that offer the same services. Feel free to let us know the price you were quoted and we will let you know.

Are you insured?

Cuse Photo Booths (MDG Images, Inc) is fully insured. If your venue, company or organization requires proof of insurance, let us know and we will email the necessary certificate of insurance.

As Seen in The Knot Magazine

weddingwire.com

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